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Analysing the B2B Commerce Concept, Telkom’s New Strategy After Blanja’s Shutdown

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Blanja informed its users on its platform that starting September 1, 2020, all purchasing activities will be stopped. In its official statement, Telkom said that this is part of the e-commerce business transformation in the company, in an effort to strengthen the company’s profitability. As of October 1, 2020, Telkom will only focus on e-commerce in the business segment, targeting both corporates and SMEs.

Regarding the next moves, Telkom told DailySocial, “In accordance with Telkom’s strategic plan, which leads to B2B Commerce, it can develop from its own resources (build), partner with other parties (borrow), or develop external competencies (buy) including startups. . ”

Blanja is part of Telkom’s digital business, under the leadership of Fajrin Rasyid. The appointment of Bukalapak’s co-founder is to support the agenda of increasing business opportunities and the company’s potential profits from digital business.

Blanja was not alone, Telkom took eBay as a strategic partner. For the continuation of their cooperation, Telkom is still unable to comment, “The continuation will be announced later”. While we have also tried to request an official statement from eBay Indonesia, as of this writing no comments have yet been made.

Towards the end of 2019, we had an interview with Blanja’s CEO, Jemy Confido. He claimed, the amount of revenue obtained has increased by 84% compared to 2018. There was an 11% increase in EBITDA and about 4% of Net Income. He also emphasized that the company’s main metric is no longer GMV, but revenue.

Hard to catch up

As an e-commerce platform that focuses on B2C / C2C, Blanja’s position has been less attractive lately. One of them is proven by the results of research conducted by iPrice, as of the second quarter of 2020, Blanja’s position is in the 16th rank – one rank just below Elevenia (PT XL Planet), which was previously also managed by the telco company XL Axiata but has been fully released to the Salim Group. .

In its research, iPrice uses several variables, two of which are site visit statistics and app ranking.

Riset iPrice tentang perkembangan e-commerce di Indonesia per Q2 2020

With experience in establishing and raising Bukalapak, Fajrin’s business intuition has clearly been honed. Although the details are not given, there is certainly a strong argument that underlies Blanja’s chances of leading the local e-commerce market are very small, not proportional to the efforts put in.

The market leader is filled with unicorns who continue to compete and innovate to be at the forefront. The scope of its business is also very broad, not only as a place for online buying and selling, but includes aspects of fintech (payments and loans), logistics, online-to-offline (partnerships with shops), and others.

Even though Blanja in 2020 has a target to sharpen its digital products, including payment of various bills, insurance, investment, even digital products for education. The strategy is by cooperating with other players, for insurance they choose Invisee as a partner; for payments and paylater there is LinkAja and Finpay.

But the plan is just the plan, now all focus will be shifted to B2B Commerce. Then what about the market share and business opportunities that Telkom will explore?

Potential B2B commerce

B2B Commerce refers to the exchange of goods and services between companies through digital medium. Most of the business models adopted are marketplace or direct-to-consumer. According to a report released by ecommerceDB.com entitled “In-depth: B2B e-Commerce 2019”, the market value of B2B Commerce in 2019 was $ 12.2 trillion, 6x larger than the B2C market.

Interestingly, Asia Pacific leads the market with a contribution of nearly 80%, making global players step on the gas to work on their B2B units here. So far there are two players that stand out the most, namely Alibaba and Amazon Business. There is a possibility that it will be even more hectic, because the competition landscape has begun to be enlivened by Rakuten, Mercateo, Global Sources, IndiaMART, to Walmart.

In Indonesia, so far there are Bhinneka, Mbiz, Bizzy, AXIQoe, Monotaro, and Ralali. There aren’t many B2C players who have played there either – one that has jumped in is Bukalapak through the BukaPengadaan service. While Bizzy is also a pivot, instead of providing e-commerce for businesses, they are now prioritizing logistics and distribution services.

Chief of Commercial & Omni Channel Bhinneka Vensia Tjhin, through his latest interview with DailySocial, explained that the business contribution from B2B Commerce has reached 90%, compared to B2C last year. Apart from B2B.id, several other supporting features have been rolled out, including Bhinneka Smart Procurement, developing O2O omnichannel, and having selected merchants.

Frost & Sullivan projects a CAGR of 59% in 2017-2022 for B2B Commerce growth in Indonesia, about double the growth rate of B2C Commerce during the same period. MSMEs have the potential to be the main driver in this landscape – according to BPS, MSMEs contribute to 60.3% of national GDP.

DSResearch once released a report “Indonesia B2B Commerce 2018”, in which it discusses developments in terms of platforms and public perceptions. As is known, one of the uniqueness of B2B Commerce is that it allows businesses to get an e-procurement system, integration with ERP, e-invoicing, taxation, and others – adapting to the procurement system in offices. On average, B2B platforms also target government institutions, so players often define their business as B2B2G.

The B2B market for e-commerce may be in its infancy, trying to democratize the existing procurement system. The potential is clear, as people become more familiar with e-commerce. In addition, there are many benefits that can be obtained by businesses, including convenience, transparency, and flexibility.

Telkom in B2B Commerce

Delivered by Telkom, efforts to build B2B Commerce have actually started before. One of them is through the UMKM Digital Market (PaDi), in collaboration with 8 other BUMNs. It consists of a data center for UMKM and BUMN shopping (Control Tower Dashboard), a digital UMKM market for BUMN (PaDi UMKM B2B), and a marketplace feature with centralized access for MSMEs (PaDi UMKM B2C).

Telkom also supports Kemendibud in the online procurement of school goods and services through the School Procurement Information System (SIPLah). SIPLah is designed to take advantage of a marketplace that has certain features to realize school budget work plans and meet the needs of the Ministry of Education and Culture in supervising the use of BOS (School Operational Assistance) funds in accordance with applicable regulations.

It is likely that more products will be initiated. With its infrastructure and business position, Telkom has the potential to maximize its potential to help business consumers. Especially through its many units, the company continues to intensify digital transformation, including through MDI Ventures by investing in digital startups.

There were also rumors about Telkom’s acquisition of the Bhinneka platform to strengthen the B2B Commerce business, but when asked again Telkom was reluctant to comment.

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Original article is in Indonesian, translated by Kristin Siagian

Mengulik B2B Commerce, Strategi Baru Telkom Setelah Penutupan Blanja

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Di situsnya, Blanja mengumumkan kepada para penggunanya, terhitung mulai 1 September 2020 seluruh kegiatan pembelian akan dihentikan. Dalam pernyataan resminya, pihak Telkom berdalih bahwa ini merupakan bagian dari transformasi bisnis e-commerce di perseroan, dalam upaya memperkuat profitabilitas perusahaan. Per 1 Oktober 2020, Telkom hanya akan fokus padae-commerce di segmen bisnis, baik menyasar korporasi maupun UKM.

Terkait rencana selanjutnya, kepada DailySocial pihak Telkom mengatakan, “Sesuai dengan rencana strategis Telkom, yang mengarah pada B2B Commerce bisa mengembangkan dari resource sendiri (build), bermitra dengan pihak lain (borrow), atau mengembangkan kompetensi eksternal (buy) termasuk dengan para startup.”

Blanja adalah bagian dari bisnis digital Telkom, berada di bawah kepemimpinan Fajrin Rasyid. Ditunjuknya co-founder Bukalapak tersebut untuk mendukung agenda peningkatan peluang bisnis dan potensi keuntungan perseroan dari bisnis digital.

Blanja tidak dikerjakan sendiri, Telkom menggandeng eBay sebagai mitra strategis. Untuk kelanjutan kerja sama mereka, pihak Telkom masih belum bisa berkomentar, “Nanti akan disampaikan kelanjutannya ya”. Sementara kami juga sudah mencoba meminta pernyataan resmi dari eBay Indonesia, namun sampai tulisan ini diterbitkan belum ada komentar apa pun yang disampaikan.

Menjelang akhir tahun 2019, kami sempat mewawancara CEO Blanja Jemy Confido. Ia mengklaim, dibanding tahun 2018 jumlah revenue yang didapat meningkat hingga 84%. Terjadi peningkatan EBITDA 11% dan Net Income sekitar 4%. Turut ditegaskan metrik utama perusahaan tidak lagi GMV, tetapi revenue.

Blanja sulit mengejar ketertinggalan

Sebagai platform e-commerce yang fokus pada B2C/C2C, posisi Blanja memang kurang menawan akhir-akhir ini. Salah satunya dibuktikan dari hasil riset yang dilakukan iPrice, per kuartal kedua tahun 2020, posisi Blanja ada di peringkat 16 – satu ranking persis di bawah elevenia (PT XL Planet), yang sebelumnya turut dikelola perusahaan telco XL Axiata namun telah dilepas sepenuhnya ke Salim Group.

Dalam penelitiannya, iPrice menggunakan beberapa variabel, dua di antaranya statistik kunjungan situs dan peringkat aplikasi.

Riset iPrice tentang perkembangan e-commerce di Indonesia per Q2 2020
Riset iPrice tentang perkembangan e-commerce di Indonesia per Q2 2020

Dengan pengalaman mendirikan dan membesarkan Bukalapak, intuisi bisnis Fajrin jelas sudah terasah. Kendati tidak disampaikan detail, pastinya ada argumen kuat yang melandasi bahwa kemungkinan Blanja untuk memimpin pasar e-commerce lokal sangat kecil, tidak berbanding dengan effort yang dikeluarkan.

Pemimpin pasar diisi oleh para unicorn yang terus bersaing dan berinovasi menjadi yang terdepan. Cakupan bisnisnya pun sudah sangat luas, tidak sekadar sebagai tempat jual-beli online, melainkan meliputi aspek fintech (pembayaran dan pinjaman), logistik, online-to-offline (kemitraan dengan warung), dan lain-lain.

Padahal Blanja di tahun 2020 ini punya target untuk mempertajam produk digitalnya, termasuk pembayaran berbagai tagihan, asuransi, investasi, bahkan sampai produk digital untuk pendidikan. Strateginya dengan menggandeng pemain lain, untuk asuransi mereka memilih Invisee sebagai mitra; untuk pembayaran dan paylater ada LinkAja dan Finpay.

Tapi rencana tinggal rencana, sekarang semua akan diubah fokus ke B2B Commerce. Lalu bagaimana pangsa pasar dan peluang bisnis yang akan dijelajah Telkom tersebut?

Potensi B2B Commerce

B2B Commerce mengacu pada pertukaran barang dan jasa antarperusahaan melalui medium digital. Kebanyakan model bisnis yang diadopsi adalah marketplace atau direct-to-consumer.  Menurut laporan yang dirilis ecommerceDB.com bertajuk “In-depth: B2B e-Commerce 2019”, nilai pasar B2B Commerce di tahun 2019 mencapai $12,2 triliun, 6x lebih besar dari pasar B2C.

Menariknya, Asia Pasifik memimpin pasar dengan kontribusi hampir 80%, membuat para pemain global menginjakkan gas untuk menggarap unit B2B-nya di sini. Sejauh ini ada dua pemain yang paling menonjol, yakni Alibaba dan Amazon Business. Tak penutup kemungkinan akan lebih riuh lagi, karena lanskap kompetisinya mulai diramaikan Rakuten, Mercateo, Global Sources, IndiaMART, hingga Walmart.

Di Indonesia, sejauh ini ada Bhinneka, Mbiz, Bizzy, AXIQoe, Monotaro, dan Ralali. Untuk pemain B2C juga belum banyak yang bermain ke sana —  salah satu yang sudah terjun adalah Bukalapak melalui layanan BukaPengadaan. Sementara Bizzy pun pivot, alih-alih menyediakan e-commerce untuk bisnis, mereka kini mengutamakan layanan logistik dan distribusi.

Chief of Commercial & Omni Channel Bhinneka Vensia Tjhin, melalui wawancara terbarunya dengan DailySocial  menjelaskan, kontribusi bisnis dari B2B Commerce tembus 90%, ketimbang B2C pada tahun lalu. Selain B2B.id, beberapa fitur pendukung lainnya sudah digulirkan, termasuk Bhinneka Smart Procurement, mengembangkan omnichannel O2O, dan memiliki selected merchant.

Frost & Sullivan memproyeksikan capaian CAGR 59% di 2017-2022 untuk pertumbuhan B2B Commerce di Indonesia, sekitar dua kali lipat dari tingkat pertumbuhan B2C Commerce selama periode yang sama. UMKM berpotensi menjadi pendorong utama di lanskap ini – menurut BPS bisnis UMKM berkontribusi terhadap 60,3% PDB nasional.

DSResearch pernah merilis laporan “Indonesia B2B Commerce 2018”, di dalamnya membahas tentang perkembangan di sisi platform dan persepsi masyarakat. Seperti diketahui, salah satu keunikan dari B2B Commerce adalah memungkinkan bisnis mendapatkan sistem e-procurement, integrasi dengan ERP, e-invoicing, perpajakan, dan lain-lain – menyesuaikan dengan sistem pengadaan di perkantoran. Rata-rata platform B2B juga menyasar institusi pemerintahan, sehingga seringkali pemain mendefinisikan bisnisnya sebagai B2B2G.

Pasar B2B untuk e-commerce mungkin sedang masa pertumbuhan, mencoba mendemokratisasi sistem pengadaan yang sebelumnya ada. Potensinya jelas ada, seiring dengan makin akrabnya masyarakat dengan e-commerce. Di samping itu, memang banyak keuntungan yang bisa didapatkan oleh bisnis, termasuk kemudahan, transparansi, dan fleksibilitas.

Telkom di B2B Commerce

Disampaikan oleh pihak Telkom, upaya untuk membangun B2B Commerce sebenarnya sudah dimulai sebelumnya. Salah satunya melalui Pasar Digital (PaDi) UMKM, bekerja sama dengan 8 BUMN lainnya. Terdiri dari pusat data UMKM dan belanja BUMN (Control Tower Dashboard), pasar digital UMKM untuk BUMN (PaDi UMKM B2B), dan fitur pasar marketplace dengan akses terpusat bagi UMKM (PaDi UMKM B2C).

Telkom juga mendukung Kemendibud dalam pengadaan barang dan jasa sekolah yang dilakukan secara online melalui Sistem Informasi Pengadaan Sekolah (SIPLah). SIPLah dirancang untuk memanfaatkan marketplace yang memiliki fitur tertentu untuk merealisasikan rencana kerja anggaran sekolah dan memenuhi kebutuhan Kemendikbud dalam mengawasi penggunaan dana BOS (Bantuan Operasional Sekolah) sesuai dengan ketentuan yang berlaku.

Kemungkinan akan lebih banyak lagi produk yang diinisiasi. Dengan infrastruktur dan posisi bisnisnya, Telkom berkemungkinan besar memaksimalkan potensi untuk membantu konsumen dari kalangan bisnis. Terlebih melalui banyak unitnya, transformasi digital terus digencarkan perusahaan, termasuk lewat MDI Ventures dengan berinvestasi ke startup digital.

Sempat beredar juga rumor rencana akuisisi Telkom terhadap platform Bhinneka untuk memperkokoh bisnis B2B Commerce, namun saat ditanya lagi pihak Telkom enggan memberikan komentar.